Operations for networks, CCTV and field teams
Every site, camera and crewon one live board.
Connect your Wi-Fi, cameras and other systems in an afternoon. Watch every site and camera live, turn alerts into tickets with SLA clocks, send the right technician, and get availability reports that write themselves.
Also built to the DICT Free Wi-Fi NMS Terms of ReferenceOne place for everything
Everythingyourun.Onescreen.
1Setting up
Up and running in an afternoon.
Connect what you already run and the inventory builds itself.
Connect data sources. Ruijie Cloud, Dahua DSS, RTSP cameras or any REST, GraphQL or webhook feed, tested and synced on a schedule with keys stored encrypted.
01 · Setup
Connect your systems. The inventory fills itself.
Point OpsFlow360 at your Wi-Fi controller cloud, camera server or any REST source and devices appear on their sites with status and readings. Roles, templates and help are ready on day one.
2Daily operations
Networks, cameras and crews — one screen.
See problems early, send the right person and keep the evidence.
NOC wall. A full-screen wall view of open incidents and site health, built for the control-room screen.
02 · NOC
See every site, camera and crew on one screen.
Every access point, switch, camera and link is polled on a schedule and rolled up into a live board — online, degraded and offline at a glance, with history behind every number.
Site camera wall. Every camera at a site as tiles: stills for all, live video on demand over WebRTC or HLS. Camera passwords never reach the browser.
03 · CCTV
Every camera live — and you know when one goes dark.
Open a site and its cameras are on one wall. Play them live in the browser, steer a dome, and let an offline camera raise an alert and a ticket like any other device.
Plate and vehicle search. Search captured licence plates across every camera, filtered by plate, colour and body type where the camera server records them.
04 · Video search
Find the car, not the footage.
Search what your cameras actually captured — plates, vehicle colour and type, or faces by gender and age — then replay the recording from the moment of capture. Or just ask eAssist.
Alerts & rules. Threshold and offline rules raise alerts for any device; duplicates fold into one incident.
05 · Incidents
From alert to fixed, on the clock.
Alerts group into incidents, incidents open tickets, and every ticket carries an SLA clock. The dispatch board recommends who to send, and escalation makes sure nobody misses the moment.
Live speed tests. Download, upload and latency measured on site and checked against your performance thresholds.
06 · Field ops
Proof from the field, stamped and measured.
Technicians work from a phone: their day, their checklists, inspections with GPS-stamped photos, and live speed tests recorded against the site — even offline.
Site status pins. Each pin carries its live status; click through to the site page with devices, cameras, contacts and history.
07 · Map
Every site on a map — with the weather over it.
Sites plotted with live status. Weather sits on the same map so you can see a storm coming before the outages do — kept separate from official uptime.
Reads screenshots. Paste a screenshot or error and eAssist explains it and suggests the next step.
08 · eAssist
Ask, and the right screen opens.
eAssist answers from your live data, opens filtered screens ("show me all offline CCTV"), reads a pasted screenshot, drafts tickets and writes the daily briefing. People approve every change.
Service monitoring. Clients, signal and status per access point or service, straight from the vendor cloud.
09 · Micro-site
A public micro-site, watched around the clock.
Publish a branded public page with news, FAQs and a report-a-problem form, and monitor its availability like any other service.
3Reporting
Reports that write themselves — and get signed off.
Availability, reports and audit trails come from the same live data.
Availability. Per-site uptime against targets, with the minutes behind every percentage.
10 · SLA
Availability, computed for you.
Uptime is computed per site against your targets, with maintenance windows and approved downtime exclusions applied — and rebates and penalties calculated from the result.
Builder, schedules & exports. Templates drafted with eAssist run on schedules and land as PDF or spreadsheet; any list exports too.
11 · Reports
Drafted by AI. Signed off by people.
Describe a report and eAssist drafts the template. Schedules run it and e-mail it, and each one is validated and signed off before it goes out.
Roles & audit. Role templates, two-step sign-in, sessions and a full audit log of who did what.
12 · Platform
Secure, open and recoverable.
Role-based access and two-step sign-in, a read-only API with signed webhooks, database backups, a full audit log, and collection assurance that proves every site's data actually arrived.
For the DICT Free Wi-Fi programme
Built to the DICT Free Wi-FiNMS Terms of Reference.
OpsFlow360 follows the programme's network monitoring Terms of Reference, so your team can run every site, prove every report and answer to DICT from one place.
- Every site and access point monitoredLive status for every location, around the clock, with history behind every number.
- Outages tracked against the SLADowntime is measured per site, with rebates and penalties worked out for you.
- Reports DICT can verify and sign offMonthly reports are checked and signed off before they go out.
- Field visits you can proveCrews record GPS-stamped photos and live speed tests on site.
- An AI assistant that shows its workAnswers come from your own data, and people approve every change.
- Your data protected and shareableAccess controls, backups and a secure read-only connection for partners.
Portal sign-in and content filtering are handled by the Wi-Fi controller and the security service; OpsFlow360 monitors them and keeps the records.
See how it worksWorks with what you have
Plug in your systems.See it all in one place.
Connect your Wi-Fi, CCTV and other equipment once. OpsFlow360 keeps checking them automatically and keeps your passwords and keys safely stored — you just see the results on your map.
Ready whenyour team is.
Any site, any source — connect it and we monitor it. Sign in to your organization's workspace; only people your administrator has invited can get in.
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